Ripped off

"We purchased tickets to the Bernabau tour through this company. I printed off the booking form as requested but when I went to get in to the tour, I was told I would need an "official" ticket. Despite me showing that I had paid £64 GBP, the ticket office refused to acknowledge my "official Madrid tickets international' booking form. Standing outside the bernabau with my wife and daughter, I therefore had no other option but to pay the 70 euro entry fee and enter. This was despite me arguing with the ticket office for an hour. An absolute rip off and no refund from this company despite my request for one. Please be warned by this company. They haven't even had the decency to reply to me!"